About Me
Customer Representative - Zendesk, SQL, CRM Tools & Data Analysis
- Customer Support Tools
(95%)
- Call Management
(90%)
- Troubleshooting
(92%)
- Project Management
(85%)
- Technical Support
(88%)
I am a dedicated Customer Representative with expertise in Zendesk, SQL, and CRM tools, committed to delivering exceptional service, optimizing workflows, and driving measurable improvements in customer satisfaction.
4
+
Years of Experience
6
k
Hours of Working
2
Projects Done
Services
What I Do
I leverage customer service tools, data analysis, and troubleshooting expertise to optimize support processes, ensuring efficiency.
-
01
Customer Service Management
Manage customer service through CRM tools, ticketing systems, and SLA compliance.
-
02
Issue Resolution
Resolve complex customer issues with a focus on technical support and fraud handling.
-
03
Data Analysis & Trend Identification
Analyze data to identify trends and implement solutions for service improvements.
-
04
Call Workflow Optimization
Optimize call workflows and manage inbound and outbound calls for efficiency.
-
05
Remote Technical Support
Provide remote technical support, ensuring system stability and user satisfaction.
-
06
Stakeholder Collaboration
Collaborate with stakeholders using data and dashboards to improve customer service strategies.
-
07
Cross-Functional Feedback Session
Facilitate cross-functional feedback sessions to improve customer loyalty and satisfaction.
Resume
Education & Experience
Troubleshot technical issues, enhanced software support, and developed knowledge bases to improve customer experiences.
Master’s in Business Administration
@ Kampala International UniversityBachelor’s in Information Technology
@ Kampala International UniversityCustomer Service Representative
@ Safari Global ServicesCustomer Service Representative
@ Saftech Canada IncGet In Touch
Let's Connect
Reach out via email or phone for collaboration opportunities, technical inquiries, or project discussions.